Free Shipping for orders above £ 120 - 24/48h delivery

FAQs

Europe and Italy online shop: store.cantinadelvesuvio.it

United States online shop: www.cantinadelvesuvio.com

 

1. Why choose Cantina del Vesuvio?

Our family has been making wine since 1930, caring for our vineyards inside the Mt. Vesuvius National Park for three generations.

Each year, we produce a limited number of bottles of Vesuvio Lacryma Christi DOC, which are only available for purchase via our winery shop and online store. In addition to our famous wines, we produce extra-virgin olive oil, Lacryma Christi vinegar condiment, and a number of other gourmet specialties.

2. Are your products organic?

All our products are certified organic (MIPAAF IT BIO 006 T1413) and we are committed to protecting the environment and our local ecosystem by responsible use of resources.

3. How can I make a purchase?

It’s easy to purchase our products online, and there is no registration required. Simply select the products you would like to purchase and add them to your cart. When you are ready, you will be taken to the check-out page where you can add your shipping information and proceed to payment using the payment method you prefer.

4. What payment methods are accepted?

You can choose to pay by credit card (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay or Shop Pay.

5. Are shipped items insured?

Yes, all our shipped items are insured and we are meticulous about our packing and delivery so your package will arrive intact.
Each item is packaged in a specially designed protective wrapping, guaranteeing safe shipping that also respects the environment.

6. Where do you deliver, and what are delivery times?

We deliver to UK mainland, highlands of Scotland, Northern Ireland and UK islands.
Thanks to our warehouse in London we delivery next-day or at latest in a few days for the most remote areas.

7. Do you offer Local delivery?

Yes, we offer Local same-day delivery to the following post code areas (London and surrounding):

AL*,EN*, HA*, HP*, N1*, N10*, N11*, N12*, N13*, N14*, N15*, N16*, N17*, N18*, N19*, N2*,  N20*, N21*, N22*, N3*, N4*, N5*, N6*, N7*, N8*, N9*, NW*, SG*, SW*, TN13*, TW*, UB*, W1*, W2*, W3*, W4*, W5*, W6*, W7*, W8*, W9*, W10*, W11*, W12*, W13*, W14*, WD*

8. How much does shipping cost?

We offer free shipping on all orders over £ 100 in London and £ 120 in the rest of the UK.
For orders below the above amounts the cost is £ 15

9. Is my personal information secure?

Cantina del Vesuvio takes utmost care with your privacy and security by using a secure SSL connection with the highest level of data protection. Your payment information is not managed by Cantina del Vesuvio but is sent directly to a dedicated banking site so you are ensured the utmost security.

10. Can I have my order delivered to an address different than my billing address?

Of course, our products make perfect gifts that you can have delivered directly to the recipient. You can also add a gift message to your package upon check-out or by contacting us at shop@cantinadelvesuvio.co.uk 

11. Can I track my package?

Yes, you will receive a confirmation email with the tracking number of your package within a few working-hours of placing your order. If you do not receive a tracking number, please contact at shop@cantinadelvesuvio.co.uk 

12. Can we tour the winery?

We offer daily guided tours, tastings and lunch directly at our winery on Mt. Vesuvius. For additional information, click here.

13. Where is the winery located?

Cantina del Vesuvio is located in Trecase (NA), inside the Mt. Vesuvius National Park not far from Pompeii and Naples. If you arrive by train, we offer a free shuttle to and from Pompeii Ruins. If you arrive by car, we offer free parking.

14. How can I contact customer assistance or request additional information?

You can contact us by email at shop@cantinadelvesuvio.co.uk or by phone +39 081 536 9041. Our help line is available in Italian and English from Monday to Friday 9 AM to 6 PM (CEST), and Saturday and Sunday from 9 AM to 4 PM (CEST). You can also contact us via our Facebook and Instagram accounts.

  

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